Return & Refund Policy
Last updated: July 2026
1. Overview
We want you to love what you order from Bethora. If something isn't right, you may return eligible items within 7 days of the date your order is delivered. This policy explains what can be returned, how to start a return, and how refunds are processed.
2. Conditions for Return
To be eligible for a return, items must be unworn, unwashed, and in the same condition you received them, with all original tags still attached. Items must be returned in their original packaging. Products that show signs of wear, damage, or alteration will not be accepted and will be sent back to you.
3. Non-Returnable Items
For hygiene and quality reasons, certain items cannot be returned. This includes jewelry, underwear and intimate apparel, and any items marked as final sale at the time of purchase. Please check the product page carefully before ordering these items, as they are excluded from our standard return window.
4. How to Initiate a Return
To start a return, email us at support@bethora.com.ng with your order number and the reason for your return. Our support team will review your request and send you instructions on how to send the item back to us.
5. Delivery Costs for Returns
If your return is due to a fault on our part — such as a wrong or damaged item — we will cover the cost of return delivery. If you are returning an item for any other reason, such as a change of mind, the cost of returning the item to us is your responsibility.
6. Refund Timeline
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days after the item is received, and will be credited back to your original payment method or bank account used for the order.
7. Exchanges
If you'd like a different size or colour instead of a refund, let us know when you contact support. Where the item you want is in stock, we will arrange for the replacement to be shipped out once your returned item has been received and approved.
8. Contact Us
For any questions about a return, refund, or exchange, please reach out to us at support@bethora.com.ng and our team will be happy to help.